Terms | Policies | Services
1. About The Shipping Channel
 We will choose the best channel according to the order details like product type, gross weight, packing method, volume and our customer's requests. 
Our official service channel for airfreight is DHL, by sea for bulk cargo, depends on the actual situation.

2. About Discount of Shipment
We don't get profit from the shipping cost, you can combine your small orders to a bigger bulk order, the shipping cost will be saved, that's the best way for your business.

3. About the Delivery Time
Usually it takes 3-10 business days for DHL Express channel, 35-60 business days for ocean shipping, the delivery time actually depends on the area you live in and the shipping channel we confirmed with you before you paid.

4. About the Handling Time
EXW term: 1-2 business days for products in stock, sometimes 3 business days at most. For products customized, we will confirm it with the factory.
FOB term: 3-5 business days for products in stock, deliver to any designated port in China mainland, need to pay extra cost for HongKong port. For products customized, we will confirm with the factory.

5. About the Shipping Cost
the shipping cost depends on the weight, shipping channel (by DHL express / by sea), and destination country or port. So it is difficult for us to declare an exact shipping fee before you place an order. And you could choose the logistics you like and tell us the port you want to use for FOB term so that we can check the cost for you with the logistics.

6. About Taxes and Import Duties
Local taxes and import duties may be incurred in some countries and are not included in the amounts shown. The buyer or recipient of the shipment is responsible for all such taxes and duties. Our products are sold worldwide and we cannot guarantee that they meet the import requirements of every country. If in doubt, please check with your country's customs office prior to ordering.

7. About Customs Declaration
Any import charges or fees are the buyer's responsibility. We will abide by the customs policies of various countries and declare the goods in accordance with customs requirements. You should also abide by the principle of truthful declaration of the actual purchased goods so that your business can operate legally. If you have any needs, as long as we can help, we will try our best to satisfy you.
Shipping Terms
Payment Terms

We ship to almost all countries/regions in the world, covering North and South America, Europe, Asia, Africa, Oceania, etc. We use DHL as our official express shipping channel, to ensure that your goods reaches your destination safely and reliably. 


For FOB order shipping by sea, we need to confirm the shipping company and the port with the logistics before you place your order, you can designate it as you wish, too.


For some areas, the freight is very expensive, please contact us to check the logistics channels before releasing the order.


When everything confirmed, you can pay for your orders according to the invoices or contract, usually we accept T/T 50% advance, for some customers with good credit, we can accept T/T 30% advance. The balance must be paid before delivery from the factory. 


Otherwise, we will deduct all your advance payment and pay it to the factory as a loss. Your order will also be cancelled and the contract will be declared invalid.


You can pay it in US dollar to our CNY account or US Dollar account from your local bank, the transfer will take 3 business days, so you'd better to arrange the payment on Monday or Tuesday.

Customs & Taxes

We usually list all cost on the invoice and contract, however, there are certain things that we cannot control such as the possibility of paying taxes when the goods enter your country.


Please note that all import taxes / duties are the buyer’s responsibility. We have no responsibility for customs costs incurred. Paying tax is the responsibility and obligation of a company as a market entity for a country.


You must ensure you learned about regulations in your own country before ordering from Our Website, to make sure your cargo will go through your country's customs smoothly.


Let us know if you have any special packing or labeling instructions which can help your cargo go through the customs.

For B2B business, return will be a big problem, so we usually don't accept return or refund, please confirm everything with us before you complete the payment.


We guarantee all of our products against material and workmanship defects within the 2 years warranty period. For the parts doesn't declare, the warranty period is 180 days. If a defect arises within the warranty period, we can offer you new components for replacement. We will be responsible for all shipping fees.

Return Policy

This privacy statement discloses the privacy practices for our website We are committed to protecting your privacy and encourage you to periodically review this page to be informed of how we protect the information you disclose to us.

Information Collection and Use our website collects information from our users at several different points on our website.


Order

We request information from the user on our order form when making a purchase. Here is where a user must provide their contact information, like name and shipping address, and financial information, like credit card number and expiration date. This information is used for billing purposes and to fill the customer's order. If we have difficulty processing an order, this contact information is used to communicate with the customer.


Cookies

A cookie is a piece of data stored on the user's hard drive containing information about the user. We use both session and persistent cookies. Cookies enable us to track and target the interests of our users in the aggregate by analyzing popular areas and products to enhance future experiences on our site. Cookies do not cause damage to your computer systems or files, and only the web site that transferred a particular cookie to you can read, modify or delete such cookie. If you do not want information collected through the use of cookies, there are simple procedures in most browsers that allow you to delete existing cookies, to automatically decline cookies, or to be given the choice of declining or accepting the transfer of particular cookies to your computer.


Aggregate Information

We uses aggregate information from demographic surveys, traffic patterns and IP addresses to customize our site. Aggregate information is occasionally shared with third parties for purposes such as planning or executing advertising or promotions.


Catalog, Newsletters etc.

If a user wishes to subscribe to our catalog, newsletter, etc., we ask for contact information such as name, street address and e-mail address to provide these communications. Because we respect our users' privacy, we provide a way to opt-out of these communications. Please see the choice and opt-out section below.

On rare occasions it is necessary to send out a strictly service related announcement. For instance, if our service is temporarily suspended for maintenance we might send you an e-mail. Generally, users may not opt-out of these communications, though you can deactivate your account. However, these communications are not promotional in nature.


Security

We takes every precaution to protect our users' information. When our registration/order form asks users to enter sensitive information (such as credit card number and/or social security number), that information is encrypted and is protected with the Secure Socket Layers (SSLs) encryption software. While on a secure page, such as our order form, a lock icon appears on the bottom of your Web browser. When you are not on a secure page, no lock icon will appear. In addition, the servers that we store personally identifiable information on are kept in a secure environment under restricted access. However, security systems are not infallible, including encryption systems. While we use reasonable efforts to protect your personal information, we cannot guarantee its absolute security.

If you have any questions about the security at our website, send us an e-mail for more info.


Supplementation of Information

In order for our website to properly fulfill its obligation to our customers, it is necessary for us to supplement the information we receive with information from third party sources such as our affiliated websites. For example, in order for Ebay.com to enhance our ability to tailor the site to an individual's preference, we combine information about the purchasing habits of users with similar information from our affiliated sites. When a user makes a purchase from any of these companies, the companies collect and share that purchase information with us so we can tailor the site to our users' preferences.


Special Offers

Established members will occasionally receive information on products, services, special offers and a newsletter. Out of respect for the privacy of our users, we present the option to not receive these types of communications. Please see our choice and opt-out below.


Correcting/Updating/Deleting/Deactivating

If a user's personally identifiable information changes (such as your zip code, phone, e-mail or postal address), or if a user no longer desires our service, we provide a way to correct, update or delete/deactivate that user's personally identifiable information provided to us. This can be done by using the unsubscribe feature in our communication.


Choice/Opt-Out

Users who no longer wish to receive promotional materials may opt-out of receiving these communications by using the unsubscribe feature in our e-mail.


Changes to This Policy

We reserve the right to change this privacy policy, and any of our policies or procedures concerning the treatment of information collected through the site, without prior notice. You can determine when this privacy policy was last revised by referring to date at the top of this page. Any changes to our privacy policy will become effective upon posting of the revised policy on the Internet, accessible through the site. Use of the site following such changes constitutes your acceptance of the revised policy then in effect. We encourage you to periodically review our privacy policy to ensure familiarity with our most current version.

Privacy Policy

It is our policy to take appropriate action where necessary to uphold and recognize all relevant State, Federal and International laws in connection with material that is claimed to be infringing any trademark, copyright, patent and all or any other Intellectual Property laws. If you are an intellectual property rights owner and you believe that we sells, offers for sale, or makes available goods and/or services that infringe your intellectual property rights, then send the following information in its entirety to our email.


Information required

1. An electronic or physical signature of the person authorized to act on behalf of the owner of an exclusive that is allegedly infringed;

2. A description of the allegedly infringing work or material;

3. A description of where the allegedly infringing material is located on the site (product(s) URL);

4. Information reasonably sufficient to allow us to contact you, such as your address, telephone number and e-mail address;

5. A statement by you that you have a good faith belief that the disputed use of the material is not authorized by the copyright or other proprietary right owner, its agent, or the law;

6. Identification of the intellectual property rights that you claim are infringed by the Website(e.g. "XYZ copyright", "ABC trademark, Reg. No. 123456, registered 1/1/04",etc);

7. A statement by you that the above information and notification is accurate, and under penalty of perjury, that you are the copyright owner or authorized to act on behalf of the owner whose exclusive right is allegedly infringed.

Infringement Policy

1. We are focus on wholesales, include all products of our website except some special customized or single product.


2. We support wholesales of quantities based on factory MOQ and airfreight minimum weight, we will make the best program according to the situation of the order, like customers areas, product quantity, charging weight or customer's separately requirements.


3. We support the direct docking of the vendors and customers, we will charge 6% profit as a middleman. We will be a efficient manner to make a smoother flow of Chinese goods to the global consumers.


4. We support any individuals, groups, departments or enterprises to start the business from any starting point. If you found we can help you on your business, please be freely to send a cooperation email to sales@libreeze.com.

Wholesale Service
After-sales Service

We provide all customers with comprehensive after-sales service, including component replacement for product quality problems, installation instructions, installation video recording, real-time online communication and non-working email services, so that you can sell our products more easily.


If you encounter any problems, please submit the problem description, contact information, upload the picture file, and leave a message to notify the customer service on the Support page-problem feedback section on our official website. Our technical service department will follow up in time to solve the problem for you.


You can also find online customer service on the left side on our official website, ask related questions, or send an email directly to our after-sales department service@libreeze.com with relevant information pictures for us to follow up. 


We are deeply sorry for the inconvenience brought to you.

We welcome the sales union sectors with Good Credit and Good Reputation to participate in our marketing activities to expand our sales channels​.


If you found our platform and products can be a win-win chance for both of us, please send your message and relevant info to our email partners@libreeze.com.

Affiliate Program